RETURN & REPLACEMENT POLICY

Last Updated: 07/05/2026

At Nature Of Illness Private Limited, we aim to provide a smooth and satisfying shopping experience to our customers. This Return & Replacement Policy explains the conditions and process for returns and replacements made through https://naturefashion.in.

1. ELIGIBILITY FOR RETURNS & REPLACEMENTS

We offer a 7-day return or replacement window on eligible products from the date of delivery in the following situations:

  • Wrong product delivered
  • Damaged or defective product received
  • Size mismatch (where applicable)
  • Product received differs significantly from the description or images shown on the website

2. NON-RETURNABLE PRODUCTS

For hygiene, safety, and product protection reasons, certain categories are not eligible for return or replacement, including:

  • Socks
  • Stockings
  • Dupatta
  • Scarf
  • Innerwear or hygiene-sensitive products
  • Customized or altered products
  • Products marked as “Non-returnable” on the website

Requests for such products may be rejected at our discretion.

3. RETURN CONDITIONS

To qualify for a successful return or replacement, the product must:

✔ Be unused and unworn
✔ Have original tags, labels, and packaging intact
✔ Include all accessories or complimentary items (if any)
✔ Pass our quality check after reaching the warehouse

4. RETURN REJECTION CONDITIONS

Return or replacement requests may be rejected if:

  • The product has been used, washed, altered, or damaged after delivery
  • Original packaging, tags, or accessories are missing
  • Incorrect or unclear evidence/images are provided
  • The request is raised after the allowed return period
  • The product belongs to a non-returnable category

If a return fails quality verification, the product may be shipped back to the customer.

5. HOW TO REQUEST A RETURN OR REPLACEMENT

Customers may initiate a return or replacement request through the website:

  1. Go to My Account → Orders
  2. Select the relevant order
  3. Click Request Return / Replace
  4. Upload required images or parcel opening video (if applicable)
  5. Submit the request

Our support team generally reviews requests within 24–48 working hours.

6. RETURN PICKUP PROCESS

Once approved:

  • A courier partner will be assigned for pickup
  • Pickup may be attempted multiple times
  • Customers must ensure the product is packed securely

Return pickups are generally arranged and completed within 7 business days from the date of return approval, subject to courier service availability in the customer’s location.

If reverse pickup is unavailable in your location, customers may be required to self-ship the product to the address provided by our support team.

Reasonable courier charges for approved cases may be reimbursed at our discretion.

7. REPLACEMENT POLICY

Replacement requests are subject to:

✔ Product availability
✔ Successful quality verification

In case of any approved replacement or exchange request, the product will be picked up and the replacement product will be delivered within 7 business days, subject to product availability and courier partner timelines.

If the same product or size is unavailable, we may offer:

  • Store credit
  • Alternative product option
  • Refund/store wallet solution (where applicable)

8. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, tampered, or incorrect product:

  • Record a complete parcel opening video immediately upon delivery
  • Raise the complaint within 24 hours of delivery

This helps us verify claims and coordinate with courier partners efficiently.

Claims raised without proper evidence may be rejected.

9. EXCHANGE POLICY

We currently provide replacement support only and do not guarantee direct size exchanges.

Customers may place a new order separately for another size or variant, subject to availability.

10. ORDER CANCELLATION

Orders may only be cancelled before shipment.

Once dispatched, cancellation may not be possible.

Repeated refusal of COD orders or suspicious ordering behavior may result in restriction of future COD access.

11. QUALITY CHECK PROCESS

All returned products undergo a quality inspection after reaching our warehouse.

Approval or rejection of returns/replacements depends on:

  • Product condition
  • Packaging condition
  • Verification evidence
  • Compliance with this policy

The Company reserves the final right regarding approval of return or replacement requests.

12. POLICY CHANGES

Nature Of Illness Private Limited reserves the right to update or modify this Return & Replacement Policy at any time without prior notice.

Updated versions will be published on the website with the revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the revised policy.

13. CONTACT US

For any return or replacement-related assistance, contact us:

📞 +91 8603851117
✉️ info@naturefashion.in

🕘 Support Hours: Monday – Friday (9:00 AM – 6:00 PM)