TERMS & CONDITIONS

Compliant With: IT Act 2000, Consumer Protection (E-Commerce) Rules 2020, Information Technology (Intermediary Guidelines) Rules 2021
Last Updated: 07/05/2026

1. Introduction

Welcome to https://naturefashion.in, owned and operated by Nature Of Illness Private Limited (“Company”, “we”, “our”, “us”).

By accessing or using this website, purchasing products, or creating an account, you agree to be bound by these Terms & Conditions under applicable Indian laws.

If you do not agree, please discontinue using the Platform immediately.

2. Legal Status & Applicability

These Terms are governed by:

  • Information Technology Act, 2000
  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Indian Contract Act, 1872
  • IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021
  • Any applicable Indian laws and regulations

Use of this Platform constitutes a valid and binding electronic contract under Section 10A of the IT Act, 2000.

3. Eligibility

To use our Platform:

  • You must be 18 years or older
  • Or must be using under the supervision of a guardian
  • You must possess the legal capacity to enter into a binding contract as per the Indian Contract Act, 1872

4. Account Creation & Responsibilities

By creating an account, you agree to:

  • Provide accurate and complete information
  • Maintain confidentiality of your login details
  • Notify us immediately in case of unauthorized access
  • Accept responsibility for all activities under your account

The Company is not liable for losses due to misuse of login credentials.

5. Product Representation & Availability

We strive to provide accurate product information, however:

  • Colors may slightly differ due to screen display variations
  • Sizes may vary ±1–2 inches due to manual measurement
  • Product availability is not guaranteed and may change anytime

The Company reserves the right to discontinue or modify products without prior notice.

6. Pricing, Payments & Taxes

  • All prices are in Indian Rupees (INR)
  • Prices may be updated without notice
  • Applicable GST and charges are included/shown at checkout
  • Payment methods may include UPI, debit/credit card, net banking, wallets, and COD (where applicable)

The Company is not responsible for payment failures caused by banking issues, payment gateway downtime, or technical interruptions.

7. Order Acceptance, Fulfilment & Cancellation

Your order is considered an “offer to purchase”. We may accept or reject it based on:

  • Payment confirmation
  • Product availability
  • Valid address
  • Fraud detection
  • Operational limitations

The Company may cancel orders at its sole discretion as permitted under applicable E-Commerce Rules.

Fake COD Orders Policy

Repeated refusal to accept COD parcels may result in:

  • Blocking of the user account
  • Restriction of COD for future orders
  • Legal action for recovery of logistics costs

8. Shipping, Delivery & Logistics

By placing an order, you agree to our Shipping Policy.

Delivery timelines are estimates only and may vary due to:

  • Logistic delays
  • Weather conditions
  • Festivals/public holidays
  • Incorrect shipping address
  • Courier partner issues

Risk of loss passes to the customer upon product handover to the courier partner.

9. Return, Replacement & Refund

All returns, refunds, cancellations, and replacements are governed by:

  • Return Policy
  • Refund & Cancellation Policy

The Company follows quality verification before approving refunds or replacements.

Certain categories may be non-returnable due to hygiene or product nature.

10. User Obligations

You agree NOT to:

  • Violate any law of India
  • Provide false, misleading, or fraudulent information
  • Attempt to hack, scrape, reproduce, copy, or reverse-engineer the Platform
  • Engage in abusive behavior against staff or courier partners
  • Place fake or high-risk COD orders

Violation may result in suspension, termination, legal action, or reporting to authorities under applicable Indian laws.

11. Intellectual Property Rights

All content on the website including:

  • Images
  • Product photos
  • Videos
  • Logos
  • Text
  • Graphics
  • Designs
  • Brand identity
  • Source code

is the exclusive property of Nature Of Illness Private Limited and protected under:

  • Copyright Act, 1957
  • Trademark Act, 1999

Unauthorized copying, reproduction, modification, resale, or commercial use is strictly prohibited.

12. Third-Party Services

We may use third-party providers for:

  • Payments
  • Logistics
  • Analytics
  • Advertising
  • SMS/Email notifications

We are not responsible for their:

  • Policies
  • Practices
  • Service interruptions
  • Delays or failures

Users are advised to review third-party terms independently.

13. Fraud & Suspicious Transactions

The Company reserves the right to cancel, hold, investigate, or refuse any order or transaction suspected to be:

  • Fraudulent
  • Unauthorized
  • High-risk
  • Connected with suspicious activity

We may request additional identity verification before processing certain transactions.

Any fraudulent activity may be reported to payment gateways, banks, cybercrime authorities, or law enforcement agencies.

14. Limitation of Liability

To the maximum extent permitted under Indian law:

  • The Company shall not be liable for indirect, incidental, punitive, or consequential damages
  • Liability shall be limited to the invoice value of the purchased product
  • We do not guarantee uninterrupted, secure, or error-free access to the Platform

Disputes relating to delivery, damage, delays, non-delivery, or product mismatch shall be handled as per applicable policies and Indian legal provisions.

15. Force Majeure

The Company shall not be held liable for any delay, interruption, or failure in performance caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods or fire
  • Pandemic or epidemic situations
  • Government restrictions
  • Internet or server failures
  • Power outages
  • Payment gateway failures
  • Strikes or labor disputes
  • Courier or logistics disruptions
  • Cyber attacks or technical failures

During such events, obligations may be suspended until normal operations resume.

16. Termination

The Company reserves the right to suspend, restrict, or permanently terminate user access/accounts without prior notice if:

  • Any violation of these Terms occurs
  • Fraudulent activity is suspected
  • Misuse of the Platform is detected
  • Illegal activity is reported
  • Harmful behavior impacts the Company, users, or systems

Termination may also include cancellation of pending orders and restriction of future access.

17. Indemnification

You agree to indemnify and hold harmless Nature Of Illness Private Limited, its directors, employees, affiliates, and partners from:

  • Claims
  • Damages
  • Penalties
  • Losses
  • Legal costs

arising from your misuse of the Platform or violation of these Terms.

18. Data Protection & Privacy

Your use of the Platform is governed by our Privacy Policy.

We implement reasonable security measures in accordance with applicable Indian laws and IT Act Section 43A.

19. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the jurisdiction of courts located in Maharashtra, India.

20. Amendments

We reserve the right to modify or update these Terms at any time without prior notice.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

21. Contact Details

Nature Of Illness Private Limited
NA, NA, NEAR M.S.E.B, MANGALWEDHA,
Mangalvedha, Solapur, Maharashtra, 413305

📞 +91 8603851117
✉️ info@naturefashion.in

🕘 Support Hours: Monday – Friday (9:00 AM – 6:00 PM)