REFUND & CANCELLATION POLICY

Last Updated: 07/05/2026

At Nature Of Illness Private Limited, customer satisfaction is our priority. This Refund & Cancellation Policy explains how cancellations, refunds, failed payments, and return-based refunds are handled for purchases made through https://naturefashion.in.

1. ORDER CANCELLATION POLICY

1.1 Customer-Initiated Cancellation

Orders can only be cancelled before they are shipped.

Once the order has been dispatched, cancellation will not be possible.

To request cancellation, customers may visit:

My Account → Orders → Cancel Order

If cancellation is successfully processed, confirmation will be shared through email and/or SMS.

1.2 Cancellation by Nature Of Illness Private Limited

We reserve the right to cancel any order due to reasons including but not limited to:

  • Payment failure
  • Invalid or incomplete shipping details
  • Product unavailability
  • Technical or pricing errors
  • Fraudulent or suspicious transactions
  • Operational limitations

If an order is cancelled by us, the customer will receive a full refund for prepaid amounts.

2. REFUND POLICY

2.1 Refund Eligibility

Refunds may be issued only in the following situations:

  • Approved returns after quality check (QC)
  • Cancelled prepaid orders
  • Failed or duplicate payments
  • Orders cancelled from our side
  • Damaged or incorrect products received

Refunds will NOT be issued in the following situations:

  • Used, washed, altered, or damaged returned products
  • Return requests raised after the eligible return period
  • Products falling under non-returnable categories
  • Missing original tags, packaging, or accessories
  • Failed quality check after return inspection

Non-returnable categories may include:

  • Socks
  • Stockings
  • Dupatta
  • Scarf
  • Hygiene-sensitive items
  • Customized or altered products

3. SOURCE OF REFUND

Approved refunds will be credited to the original payment method used during the purchase, unless otherwise determined by the Company due to technical or operational reasons.

  • UPI payments will be refunded to the same UPI account
  • Card payments will be refunded to the same card/account
  • Wallet payments will be refunded to the same wallet source
  • COD refunds may be processed through bank transfer or store credit, depending on customer preference and verification requirements

4. REFUND PROCESSING TIME

Refunds are generally processed within 3–5 working days after approval.

However, banks or payment gateways may take additional time to reflect the amount in the customer’s account.

Customers will receive a notification once the refund has been initiated successfully.

5. RETURN-BASED REFUND CONDITIONS

Refunds related to returned products will only be processed after:

  • The product is received at our warehouse
  • Quality check (QC) is completed successfully
  • Product condition is verified by our team

Refund requests may be rejected if:

  • The product is used, washed, damaged, or altered
  • Original tags, packaging, or accessories are missing
  • Incorrect product evidence is submitted
  • The item belongs to a non-returnable category

If the return request fails the quality check, the product may be shipped back to the customer.

6. FAILED OR DUPLICATE PAYMENTS

If an amount is deducted but the order is not confirmed:

  • The bank/payment gateway usually reverses the amount automatically within 3–7 working days
  • In rare cases, the timeline may extend depending on banking systems or gateway processing

If the refund is not received within the expected period, customers may contact us with:

  • Order ID
  • Transaction ID
  • Payment screenshot
  • Reference number

We will assist in resolving the issue as quickly as possible.

7. LATE OR MISSING REFUNDS

If your refund appears delayed:

  • Check your bank account, UPI app, or wallet statement
  • Contact your bank/payment provider for pending refund status
  • Wait for standard banking settlement timelines

If the issue remains unresolved, contact our support team with complete payment details for assistance.

8. FRAUD PREVENTION

We reserve the right to refuse refunds, cancellations, or returns in cases involving:

  • Fraudulent transactions
  • Excessive return abuse
  • Fake claims
  • Suspicious account activity
  • Policy misuse

Additional verification may be requested before processing refunds in certain cases.

9. POLICY CHANGES

Nature Of Illness Private Limited reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.

Updated versions will be published on the website with the revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the revised policy.

10. CONTACT US

For refund, cancellation, or payment-related queries, contact us:

📞 +91 8603851117
✉️ info@naturefashion.in

🕘 Support Hours: Monday – Friday (9:00 AM – 6:00 PM)