SHIPPING POLICY

Last Updated: 07/05/2026

At Nature Of Illness Private Limited, our goal is to provide a smooth, secure, and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered across India through https://naturefashion.in.

1. SHIPPING COVERAGE

We currently ship products across most serviceable pin codes within India through trusted courier and logistics partners including:

  • Delhivery
  • Bluedart
  • DTDC
  • Xpressbees
  • Other partnered logistics providers

Availability of shipping services depends on courier serviceability in your area.

If your pin code is serviceable, shipping options will automatically appear during checkout.

2. ORDER PROCESSING TIME

Once an order is successfully placed, our team begins processing it as quickly as possible.

Standard Processing Time:

  • 1–2 working days

Processing may take additional time during:

  • Festivals or public holidays
  • Flash sales or high-order volume periods
  • Operational or technical delays
  • Unexpected circumstances beyond our control

Customers will receive order confirmation and shipment updates via email and/or SMS.

3. DELIVERY TIMELINES

Estimated delivery timelines after dispatch are:

Location Type Estimated Delivery Time
Metro Cities 3–5 working days
Other Cities 5–7 working days
Remote/Rural Areas 7–10 working days

Delivery timelines are estimates only and are not guaranteed.

Actual delivery may vary due to:

  • Courier partner delays
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Logistic disruptions
  • Incorrect shipping details

4. SHIPPING CHARGES

Shipping charges may vary depending on:

  • Delivery location
  • Product category
  • Order value
  • Promotional offers

Free shipping may be available on selected products or minimum order values.

Applicable shipping charges, if any, will be displayed during checkout before payment confirmation.

5. ORDER TRACKING

Once the order is dispatched, customers will receive a tracking link through email and/or SMS.

Orders may also be tracked from:

My Account → Orders → Track Order

Tracking information may take several hours to become active after shipment.

6. DELAYED ORDERS

We strive to deliver all orders within the estimated timeline. However, delays may occur due to:

  • Courier partner issues
  • Weather disruptions
  • Festivals and holidays
  • High shipment volumes
  • Incorrect or incomplete address details
  • Operational or technical problems

If your order is significantly delayed, customers may contact our support team for assistance.

7. FAILED DELIVERY ATTEMPTS

Courier partners generally make 2–3 delivery attempts.

If delivery remains unsuccessful due to customer unavailability, unreachable contact number, or incorrect address, the shipment may be returned to us.

In such cases:

  • Re-shipping charges may apply
  • COD availability may be restricted for future orders
  • The order may be cancelled at our discretion

8. ADDRESS & CONTACT INFORMATION

Customers are responsible for providing accurate:

  • Shipping address
  • Pin code
  • Mobile number
  • Delivery details

Nature Of Illness Private Limited shall not be responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses
  • Wrong pin code
  • Invalid contact details
  • Unreachable customer

Address modification requests are accepted only before order dispatch.

9. DAMAGED OR TAMPERED PACKAGES

If your parcel appears damaged, tampered, or opened at the time of delivery:

  • Do not accept the package if possible
  • Record a complete parcel opening video immediately
  • Contact our support team within 24 hours of delivery

This helps us investigate the issue efficiently with courier partners.

Claims without sufficient evidence may not be accepted.

10. RISK OF LOSS

Risk and ownership of the products pass to the customer upon successful handover of the shipment to the courier partner or upon delivery confirmation.

The Company shall not be liable for delays or losses caused by courier partners beyond reasonable control.

11. INTERNATIONAL SHIPPING

Currently, we do not offer international shipping services.

Orders are delivered only within India.

12. FORCE MAJEURE

We shall not be held responsible for shipping delays or failures caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods or fire
  • Pandemic situations
  • Government restrictions
  • Internet/server failures
  • Transport strikes
  • Courier disruptions
  • War, riots, or civil disturbances

Shipping timelines may be extended during such events.

13. POLICY CHANGES

Nature Of Illness Private Limited reserves the right to update or modify this Shipping Policy at any time without prior notice.

Updated versions will be posted on the website with the revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the revised policy.

14. CONTACT US

For shipping-related support or queries, contact us:

📞 +91 8603851117
✉️ info@naturefashion.in

🕘 Support Hours: Monday – Friday (9:00 AM – 6:00 PM)